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Open my ordersCollector care
Questions are welcome here.
Whether it is an order update, an authenticity question or help choosing a gift, our Kangar, Perlis team is ready to help.
Start with the fastest route.
For order questions, include your order number and the email used at checkout.
Email collector careOffice hours
Monday – Friday08:00 – 17:00
Saturday08:00 – 12:00
SundayClosed
Returns and refunds
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Review eligibility, timelines and the details we need to resolve a claim quickly.
Read the policyCommon questions
A quick answer may already be waiting.
Still unsure? Email us and we will point you in the right direction.